Refunds & withdrawal

Try first, then buy. You can try every app free for 5 days before buying — once per account and per computer. Refunds are handled by Paddle, our reseller (Merchant of Record), under Paddle’s refund policy; you can request one at paddle.net. Your statutory rights in case of defects remain.

This English version is a translation for your convenience. Only the German version (Erstattung & Widerruf) is legally binding.

Purchases through Paddle

Purchases are made through Paddle.com Market Ltd., our reseller. Paddle is your contracting party for the purchase and handles withdrawals and refunds under its buyer terms and its refund policy.

• As a consumer in the EU, the EEA, Switzerland or the United Kingdom, you can withdraw from a purchase within 14 days without giving a reason.
• The right of withdrawal ends when you have expressly agreed to immediate delivery and confirmed that you thereby lose your right of withdrawal, delivery has begun, and this has been confirmed to you on a durable medium (for example by email) (section 356 (5) of the German Civil Code, BGB) — delivery begins as soon as the licence you bought is active on your computer (if you buy during the trial, that happens immediately).
• You can withdraw at paddle.net or through the link in the invoice that Paddle emails to you. The refund goes back to the original payment method.
• If a purchase is refunded, the licence on your account ends.

That is why there is a free 5-day trial: take your time to check that everything works with your instrument before you buy. If something doesn’t work, write to us at support@zqsound.com.